Freight

Once we receive your order we make every effort to send it out as quickly as possible.

90% of our orders are delivered within 5 working days. Click here for specific delivery schedules for your area.

We use a third party to freight your order and sometimes there are delays or damages (very rare) that are out of our control, so we can’t 100% guarantee a delivery date.

If your order doesn’t arrive within the above time-frames, contact us and we’ll get an update for you. If your order arrives damaged please note it on the delivery docket and let us know as soon as possible.

Polycarbonate Roofing NZ accepts no liability or responsibility for delayed or damaged deliveries, including (but not limited to): cost of installers not being able to install on time, waiting time, inconvenience etc.

We suggest you get the product on site first, ensuring it has arrived without damage, before confirming installation times with installers.

Pricing and availability

All prices listed include GST of 15%.

We do our best to keep pricing and availability up to date on this website however they can change without notice.

If a particular item you have ordered is no longer available we will inform you as soon as possible. We will do our best to provide a suitable replacement or we can refund you the purchase price and cancel your order if no replacement at the same price is found.

Installation

Ensure the installation instructions, available on our website, are followed.

The most important things are:

  1. Install the sheets the correct way up, with the UV protected side to the sun
  2. Make sure there is an over-sized hole for fasteners, so there is enough room for sheet expansion
  3. Ensure there is adequate fall of at least 5 degrees for correct water run-off.

Returns policy

If you wish to return anything please ensure it is not scratched or damaged, and it is wrapped in the original packaging. Do not put any tape directly on the sheets.

There may be a restocking fee which can be up to 20%. There may also be another freight charge to get it back to the store.

If you have had something cut to a specific length it may not be able to be returned.

Please make your selection carefully before ordering.